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Frequently Asked Questions

    Any stairs or obstacles on our path to the cooking area. Our grills are custom made and extremely heavy so we can not provide service if there are more than a couple steps. Your street is on a slope or very steep hill. This will help us plan accordingly for our drop offs Rooftop event. If you don't have an elevator going straight to the top we would not be able to service your event. Apartments & townhomes must have a designated cooking area for us. We would not be able to set up on a balcony.
    Your date is only confirmed once we have received your 200$ deposit. Invoice balance is due 48 hours prior to your booking. If your balance is not paid we reserve the right to cancel your service and keep your deposit.
    We can not make any changes to your serving time or event date once your booking is confirmed. Please pick your serving time with this in mind.
  • What areas do you service?
    We proudly serve the San Fernando Valley, Burbank & Glendale at this time!
  • Can I just reserve the date and get back to you with my add ons and final guest count?
    Of course! As long as we can get an approximate guest count and the serving time we can reserve your date now and catch up later to finalize details. We need the final guest count and add ons no later than 2 weeks before the event date. Changes to your serving time may or may not be possible at the 2 week mark depending on how the schedule looks.
  • Does the 2 hours of service include prep time?
    Absolutely not. Your 2 hours of serving time will begin after we are all done with prep and set up! (Please note additional hours of service may be added to any package)
  • Do you provide the tables or table clothes?
    Yes! We will provide one table for your taco bar set up and one for our prep. Both will be covered with black linen.
  • How much space do you need?
    Most of our grills are 5ft x 2ft. We also need space for (2) 6ft foldable tables. We can arrange everything in one straight line, a square or L formation depending on your yard/cooking area.
  • Do you guys cook on site?
    Yes, we arrive about 2 hours before hand to cook everything on site for the freshest possible experience.
  • Do the cooks/employees wear uniform?
    Yes! Chef's will arrive in professional uniforms.
  • Do you charge tax and/or any other fees?
    Yes, we do charge tax regardless of your form of payment. Uncle Sam always gets his cut. We also have a travel and setup fee of $150 that is added to every onsite catering package. Sales tax does not apply to this fee.
  • Are you insured?
    Yes! If your venue requires a Certificate of Insurance we are happy to forward at any time. Just let your event coordinator know!
  • Last call & Left overs?
    30 minutes before service ends your chefs will typically approach you and let you know that everyone has 30 more minutes to get some food hot off the grill. Once we wrap up service we will leave any leftovers in to-go trays (we provide the trays) along with the toppings and a big stack of tortillas.
  • What is your Cancellation Policy?
    In the unlikely event that you have to cancel your booking you would lose your deposit but wouldn't be charged a cancellation fee.
  • Are Deposits Refundable?
    Deposits are non refundable/transferable once your date is confirmed.
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